FAQ
Our standard rental period is 6 hours, however we do offer extended and overnight rentals at an additional discounted cost. If you are interested in an extended rental please be sure to specify in your inquiry.
HOW LONG IS THE STANDARD RENTAL PERIOD?
Submit a form through our “book with us” link and we will reach out within 24 hours to touch base with you and provide a quote for your event!
HOW DOES YOUR BOOKING WORK?
We deliver before your scheduled event start time at a time that works best for you and pick up shortly after your event ends. We charge an additional 75$ per hour for pick ups after 8 PM.
WHEN IS DELIVERY/PICK UP?
We need a minimum of 45 minutes for a rental that does not include balloon garland or decal installations. In the event you are adding on a balloon garland or custom decals with us we need a minimum of an hour and fifteen minutes.
HOW MUCH TIME DO YOU NEED FOR SET UP?
Yes! We require a 50% deposit to secure your rental date. This deposit is applied towards your total cost!
DO YOU REQUIRE A DEPOSIT?
The final payment must be made at least 7 days before the scheduled event date. If the balance is not paid in full by the due date, we reserve the right to cancel.
WHEN IS THE FINAL BALANCE DUE?
We deliver anywhere within San Diego County including Carlsbad, Encinitas, San Marcos, Del Mar, Escondido, Rancho Santa Fe, San Diego, Cardiff, Oceanside, etc! Delivery is complementary within 10 miles of 92027, delivery outside of that area starts at $25. We do also deliver to Orange and Riverside County for an additional cost.
WHERE DO YOU DELIVER?
Please Note:
- Some parks do not allow bouncers and jumpers.
- Some parks only allow specific-sized bouncers.
- Some parks do not require a permit.
- The latest pick-up time for Park Rentals will be 30 minutes before sunset.
- A generator is needed for park usage and is a $75 fee.
- Let us know where you’ll be located at the park.
- Complete your due diligence if you would like us to deliver to a park. If for any reason you are asked to dismantle or tear down during the event hours that you reserved at a park, and your order total will not be refunded. You must contact us for immediate pickup.
- We are a prefered vendor for all City of Carlsbad parks that allow bounce houses and they have a current COI on file for us.
DO YOU DELIVER TO PARKS?
If your event is at a park generally they require you to rent a generator from your vendor (in this case us!). We always recommend asking your venue what their policy is. If your venue doesn’t require a generator, and there will be power within 50 feet of the rental site you will not need a generator.
DO I NEED A GENERATOR?
Absolutely! We are happy to provide proof of insurance or a COI to your venue if required. We are a preffered vendor in a few locations across the county, and may already have one on file with your venue.
ARE YOU INSURED?
We do not service events that have face paint or silly string present as they severely damage our inflatables. There are NO exceptions to this policy. Should face paint or silly string be present at a rental the client is liable for damages up to the full cost of the inflatable per our contracts.
CAN I HAVE FACE PAINT OR SILLY STRING AT MY EVENT?
We understand the importance of cleanliness and safety for your event. That’s why we take great pride in ensuring that all of our equipment is not only visually appealing but also thoroughly cleaned and disinfected after every use. We use hospital-grade disinfectant and non-toxic, fragrance-free products from branch basics to clean our modern white bounce houses. To ensure the highest level of cleanliness, we never book the same item more than once per day. So, rest assured, you and your guests can enjoy our equipment in a safe and healthy environment.